FAQ’s

PRODUCT DESIGN QUESTIONS

What type of art files do you accept?

We accept .AI, .EPS, .PDF, .PSD, .TIFF and will accept .JPG, .GIF. and .PNG. The key to art submission is to make sure you’ve created High-Resolution artwork. Preferably, you will have created this to be the same size as the art you’d like printed.

COLOR MATCHING

Colors look different on every computer screen which is why we use the Pantone Solid Coated System to match our colors. If you have access to them, send us the Pantone Solid Coated numbers you want for your design. It will allow us to match your colors as accurately as possible.

If you don’t know your Pantone color, our design program will provide us with the closest-matched Pantone number. You’ll see these colors in your mockup before we ever print with them.

Exact color matching is not guaranteed.

ART

You are responsible for giving us as close to print-ready artwork as possible. If you need us to adjust or aid in the preparation of any artwork, we do so at a rate of $45/hour.  We’ve listed all of our requirements and step-by-step instructions here.

MANUFACTURER DEFECTS

We are not responsible for any manufacturer defects on any garment (holes in garments, sewing errors, etc).

PRICING QUESTIONS

How will you price my order?

Our pricing is reasonable, affordable, and order-specific since each order is custom. Design work is based on time spent. Pricing of items is based on the type of item, number of colors in your design, number of print placements on each item (front, back, sleeve, etc.), and number of pieces ordered. Make Merchandise offers wholesale pricing for Screenprinting orders of at least 26 pieces per design. Orders over 500 pieces per design qualify for case pricing. At every opportunity, Make Merchandise will deliver the greatest product at the lowest price possible.

What is the standard turnaround time for orders?

Turnaround time depends on 2 things: 1) the design being completed and approved and 2) the type of item ordered. Screen Printed apparel and accessories can be printed within 3-5 business days upon artwork approval. Embroidered and Promotional Items require closer to 2 weeks for completion. While every order is completely unique, it is safe to say turnaround (including shipping) is typically within 2–3 weeks from the initial time that your order is submitted. See below for rush options.

Can I rush my order?

Yes, though rush fees may apply. Turnaround times are based on the complexity of your order and are guaranteed on a first-come, first-served basis. To guarantee your ship date, we’ll need:

  • Complete Order Details
  • Print-Ready Files
  • Shipping Address
  • Valid Payment

You will be contacted before your payment is processed to approve any fees. If we can’t meet your in-hands date, you may cancel your order without any penalties.

Can I order items that I do not see on makemerchandise.com.au?

Sure. We have countless styles and items available to us that are not featured on our site. Simply call, email, or use the Contact Us form to let us know what you’re looking for. We’ll take it from there.

Can I send my order requests via email instead of the website?

Yes. While the Get a Quote form is a helpful method for starting your order or quote placement (it asks all of the questions we need to produce your project smoothly and quickly), you can email us if that is easier for you. You can email us at sales@makemerchandise.com.au with your questions and requests. One of our Accounts Managers will reply to you directly and they will personally handle any further questions and next steps.

If you do decide to email, please make sure to send your files along with the following information:

  • Design File or Concept/Idea
  • Apparel or Item Type
  • Apparel Colors (If Applicable)
  • Quantity
  • Sizing
  • Shipping Address
  • Date Needed By

SHIPPING QUESTIONS

How will my order ship?

We offer customers the ability to safely and cost-effectively ship their order anywhere in Australia in 1-5 business days. Choose to ship through us, and have all your shipping and printing costs conveniently located on one bill. We send shipments out daily. Typically, orders ship in time for ground delivery. For rush orders, 2 Day or Overnight shipments are options. Ask about our Courier Service for local same-day deliveries, or Freight options for larger orders.

Can I ship to multiple locations?

Why not? If you’ll be doing some traveling and want your order to ship to your destination(s), be it event location, conference center, or venue, our account managers are experts in arranging drop shipments of finished goods. We can safely and effectively ship or split-ship your order anywhere in the Australia in 1-5 business days.

BILLING QUESTIONS

How can I pay for my order?

Checks or money orders can be submitted by mail to our office, and cash deposits can be made directly to our account at specific banking locations. We accept most major credit cards, and these can be processed over the phone for your convenience. We accept American Express and PayPal with a 4% transaction fee. You can wire your payment, but you will be responsible for any wire fees incurred.

Can you invoice me?

Payment for completed goods is required upon receipt of the goods. Billing terms may be available to established businesses with application approval and should be applied for if needed, prior to placing your initial order.